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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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B2B Cloud integration: Gain speed and grow faster with the cloud

White Paper Published By: IBM     Published Date: Aug 29, 2016
How to utilize the cloud for your B2B (Business-to-Business) needs and remain focused on the core of your business. Simplify your approach and drive collaboration with your customers and suppliers.
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ibm, b2b, cloud, integration, b2b integraton
    
IBM

Three "To-Do's" To Keep Your ERP Current

White Paper Published By: Panaya     Published Date: Aug 26, 2016
In the era of digital transformation, where the speed of change requires business processes to be agile, change with evolving business context and respond to existing and emerging competition - organizational culture and large-scale business processes are still resistant to change. This Panaya whitepaper provides a practical "to-do" list that can help facilitate change and keep your ERP current.
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panaya, erp, enterprise resource planning, digital, digital ready
    
Panaya

IBM API Connect

White Paper Published By: IBM     Published Date: Aug 25, 2016
Today’s leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide services—and the services of partners—when and where customers want them.
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ibm, api, microservices, information management, saas
    
IBM

Rapport 2016 sur l’efficacité de l’engagement mobile

White Paper Published By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
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effective mobile engagement, consumer expectations, mobile engagement, boldchat, mobile computing
    
LogMeIn

ESG Analyst Colm Keegan on VCE VxRail

Webinar Published By: EMC Converged Platforms     Published Date: Aug 19, 2016
In this video, ESG analyst Colm Keegan discusses the new VCE VxRail. He explains the rationale for the product, where it fits in the VCE’s portfolio, and addresses the growing demand for HCI systems.
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vce, esg, vxrail. hyper-converged, hci systems, networking
    
EMC Converged Platforms

VCE VxRail Product Overview

Webinar Published By: EMC Converged Platforms     Published Date: Aug 19, 2016
A comprehensive overview of the VxRail hyper-converged appliance from Colin Gallagher, Senior Director of Product Marketing, VxRail, VCE.
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vce, vxrail, product overview, hyper-converged, networking
    
EMC Converged Platforms

FUJIFILM customer reference video

Webinar Published By: EMC Converged Platforms     Published Date: Aug 19, 2016
As a leader in medical informatics imaging, FUJIFILM Medical Systems U.S.A. uses the best technology tools to deploy their software solutions at customer sites. VxRail allows FUJIFILM to build for scale and quick deployments that are predictable and repeatable to ensure the availability of critical systems within the healthcare enterprise.
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vce, fujifilm, medical systems, enhancing patient care, software solutions
    
EMC Converged Platforms

Paced-layered ERP: 4 Recommendations on making your ERP "Digital-Ready"

White Paper Published By: Panaya     Published Date: Aug 10, 2016
In this paper the ERP experts at Panaya offer four recommendations to make your ERP “digital-ready”
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panaya, erp, enterprise resource planning, digital, digital ready
    
Panaya

Transform Customer Engagement

White Paper Published By: IBM     Published Date: Aug 09, 2016
This brochure displays how Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service.
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ibm, watson, customer engagement, customer experience, cognitive computing
    
IBM

How Watson Engagement Advisor Works

White Paper Published By: IBM     Published Date: Aug 09, 2016
This white paper breaks down the Watson Engagement Advisor in full.
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ibm, watson, customer engagement, customer experience, cognitive computing
    
IBM

Winning the Customer Experience Battle

White Paper Published By: IBM     Published Date: Aug 09, 2016
How IBM Watson combines the always-available service that today’s customers demand with the benefits of automation.
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ibm, watson, watson engagement advisor, engagement, customer experience
    
IBM

LogMeIn Rescue vs. TeamViewer Comparison

White Paper Published By: LogMeIn     Published Date: Aug 09, 2016
QualiTest Put Rescue and TeamViewer to the Test. Rescue beats Teamviewer in a number of categories. Read on to find out why.
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logmein, logmein rescue, teamviewer, qualitest, remote support
    
LogMeIn

Board-Portale: 10 Kritische Fragen

White Paper Published By: Diligent     Published Date: Aug 05, 2016
This whitepaper reveals some of the most commonly asked questions about board portals and how they can help directors and company secretaries be more effective and secure in how they communicate.
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board portals, boardroom, sharing information, information management, content management system
    
Diligent

10 FRAGEN zur Beurteilung der Sicherheit von Board-Portalen

White Paper Published By: Diligent     Published Date: Aug 05, 2016
When organizations engage a board portal provider, they are entrusting them to safeguard sensitive documents and provide a system for managing access to those documents. This trust goes beyond technical specifications.
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board portal, document management, security management, application security, security policies
    
Diligent

Enabling Enterprise Digitalization through ERP Agility

White Paper Published By: Panaya     Published Date: Aug 04, 2016
This Panaya whitepaper explores methodologies and best practices for achieving IT agility for critical enterprise applications (ERP) in the era of digital transformation. It provides a unique perspective about how to increase IT velocity while minimizing IT risk and ensuring quality in a traditional IT environment.
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panaya, erp, enterprise resources, digital transformation, digitalization
    
Panaya

2016 Improve Customer Experience Forrester Webinar

Webinar Published By: IBM     Published Date: Aug 01, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : 
ibm, commerce, customer experience, analytics, customer engagement
    
IBM

How to Build a Great SaaS Business

White Paper Published By: Salesforce     Published Date: Aug 01, 2016
This e-book will help you learn how to build a great software as a service (SaaS) business. It will show you how partnering with Salesforce gives you an unparalleled advantage in the marketplace to build, market, sell, and grow faster.
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salesforce, saas, software as a service, business growth, trusted business apps
    
Salesforce

2016 From Data to Insights to Opportunities

White Paper Published By: IBM     Published Date: Jul 29, 2016
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s Customer Experience Analytics solution can solve them.
Tags : 
ibm, commerce, data, insights, analytics
    
IBM

2016 Forrester Report: Optimize Customer Experience with Digital Intelligence

White Paper Published By: IBM     Published Date: Jul 22, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
Tags : 
ibm, commerce, customer analytics, customer experience, digital intelligence
    
IBM

2016 From Data to Insights to Opportunities

White Paper Published By: IBM     Published Date: Jul 22, 2016
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s Customer Experience Analytics solution can solve them.
Tags : 
ibm, commerce, customer analytics, customer insight, data insights
    
IBM

On Demand Webinar: Top Ways to Measure Customer Experience

Webinar Published By: IBM     Published Date: Jul 22, 2016
"Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what’s working and what you need to improve. IBM host a webinar presenting tips on how to measure the customer experience for your brand and how to use that data to build better journeys. Please join IBM and guest speaker Andrew Hogan from Forrester Research as we share tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys. The webinar will provide attendees with: • Best practices to measure the quality of digital customer experiences • Guidance on the kinds of tools to use to capture the right CX metrics • Tips for integrating metrics, including the role of customer journeys • Techniques to drive action and improve digital experiences"
Tags : 
ibm, commerce, customer analytics, marketing, customer experience
    
IBM

Advantage cloud: The clear path to modernizing B2B integration

White Paper Published By: IBM     Published Date: Jul 22, 2016
View this ebook to learn how leading organizations are managing, deploying, designing or planning cloud-based B2B integration alternatives to future-proof their B2B trading operations.
Tags : 
ibm, commerce, b2b, b2b integration, ibm cloud services
    
IBM

B2B Cloud Integration: Gain speed and grow faster with the cloud

White Paper Published By: IBM     Published Date: Jul 22, 2016
This smartpaper presents an overview of the B2B integration landscape—its challenges, opportunities and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM cloud to excel amid escalating global complexity, demand volatility and new customer requirements.
Tags : 
ibm, b2b, b2b cloud integration, b2b integration, cloud
    
IBM

SWOT Assessment: IBM B2B Cloud Services

White Paper Published By: IBM     Published Date: Jul 22, 2016
IBM B2B Cloud Services comprise a comprehensive set of cloud-based B2B integration features and capabilities, which can be delivered on demand, as fully managed services, or under a hybrid management model. With IBM B2B Cloud Services, enterprises can meet a range of trading partner onboarding and management requirements, as well as improving reliability and performance of and control over multi-enterprise process automations.
Tags : 
ibm, commerce, swot assessment, ibm b2b cloud services, cloud
    
IBM

Mobile Device Management: Looking Beyond BYOD

White Paper Published By: Kaspersky     Published Date: Jul 22, 2016
Do you have policies and plans in place to meet your user’s needs while keeping those devices—and your company’s sensitive information—secure?
Tags : 
kaspersky, byod, mobile device management, mobile workers, mobile security
    
Kaspersky
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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