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Platforms

Platforms are hardware and/or software architectures. The term originally dealt with only hardware, and it is still used to refer to a CPU model or computer family. For example, the x86 PC is the world's largest hardware platform. Very often, the term refers to an operating system, and the hardware is implied.
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Forbes: The Secret Sauce of Oracles Commercial Success

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Forbes Article: Oracle Sales Cloud is the Secret Sauce Behind Oracle's Success
Tags : 
oracle sales cloud, forbes, sales automation, oracle, business technology
    
Oracle

Know What Customers Want Before They Do

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.
Tags : 
customer service, marketing, relevant interaction, effective nbos, oracle
    
Oracle

Nucleus Research: The Future of Sales Performance Management

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams.
Tags : 
sales performance, sales management, crm, nucleus, coaching
    
Oracle

Profit Magazine: Everything You Know About Sales is Wrong

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Pink talks to Profit about what he learned in the process: what surprised him most, how his research has influenced his own behavior, and why he says we all need to re-imagine what a successful salesperson looks like.
Tags : 
sales, daniel pink, to sell is human, salesperson traits, characteristics
    
Oracle

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs

White Paper Published By: Oracle     Published Date: Apr 22, 2014
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : 
customer service, customer satisfaction, oracle, guide, a little extra service
    
Oracle

2013 Trends to Watch: Cloud Services

White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors.
Tags : 
cloud services, trends, cloud services, oracle, customer interaction service
    
Oracle

2013 Trends to Watch: Customer Experience and Interaction

White Paper Published By: Oracle     Published Date: Apr 22, 2014
This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are  evolving to meet new consumer demands, and providing  recommendations for both enterprises and vendors.
Tags : 
customer experience, interaction, 2013 trends, customer interaction service, customer relationship management
    
Oracle

5 Reasons to Consider SaaS for Your Business Applications

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle evaluate SaaS and provide 5 reasons why it should be considered for your business applications.
Tags : 
business applications, saas, cloud computing, oracle
    
Oracle

5 Things to Look for in a Cloud Provider When it Comes to Security

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle provide a report on the 5 Things to Look for in a Cloud Provider When it Comes to Security
Tags : 
cloud provider, security, guide, to the clousq, oracle
    
Oracle

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
Tags : 
customer service, service in the cloud, cloud computing, oracle, customer interaction service
    
Oracle

Creating a Superior CX Online

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle provide a report on creating a superior customer experience online.
Tags : 
customer experience, creating a superior experience, oracle, customer interaction service, customer relationship management
    
Oracle

Customer Experience for Service

White Paper Published By: Oracle     Published Date: Apr 22, 2014
An executive brief on customer experience: Empowering People. Powering Brands. With Oracle Service Solutions.
Tags : 
customer experience, customer services, oracle, customer interaction service, customer relationship management
    
Oracle

Customer Experience Metrics and KPIs

White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX
Tags : 
customer service, customer experience, measuring customer experience, kpi, customer interaction service
    
Oracle

Knowledge Management: 5 Steps to getting It Right the First Time

White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
customer service, customer satisfaction, knowledge management, best practice, customer interaction service
    
Oracle

Oracle Service Cloud Integration with Oracle Siebel Service

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
Tags : 
cloud, cloud integration, cloud web self service, integration, siebel contact center
    
Oracle

What Services Managers Need to Know to Drive the Cloud

White Paper Published By: Oracle     Published Date: Apr 22, 2014
A 2013 global research findings report on what service managers need to know to drive the cloud.
Tags : 
cloud, cloud applications, service managers, oracle, business technology
    
Oracle

Seven Steps to Building a High-Impact Learning Culture

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle report on and provide the 7 steps to building a high-impact learning culture.
Tags : 
training, learning culture, oracle, employee training software
    
Oracle

ERP in the Cloud and the Modern Business

White Paper Published By: Oracle     Published Date: Apr 22, 2014
A paper providing expert insights into the challenges and opportunity that the cloud presents and help in determining which deployment option could provide the biggest benefits for your organization.
Tags : 
erp, cloud, oracle, idc, cloud research
    
Oracle

Empowering Modern Finance - The CFO as Technology Evangelist

White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle and Accenture commissioned this new survey of global CFOs and C-level decision-makers to define and benchmark the key attributes of the modern, technology-enabled finance function.
Tags : 
oracle, research, finance, cfo
    
Oracle

Modernize Your Business with Oracle ERP Cloud

White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook explores the core components of a cloud-based ERP solution that delivers enterprise-class software without sacrificing functionality or changes to business processes and with no additional cost for infrastructure and complicated integrations.
Tags : 
cloud, erp, oracle, applications, infrastructure
    
Oracle

Solution Impact Analysis: SMBs Leverage EMC VSPEX for Rapid ROI

White Paper Published By: EMC     Published Date: Apr 16, 2014
A report into the various challenges facing SMB organizations and how EMC VSPEX can provide the solutions.
Tags : 
emc, vspex, smb, capex, cloud
    
EMC

Solution Impact Analysis: SMBs Leverage EMC VSPEX for Rapid ROI

White Paper Published By: EMC     Published Date: Apr 16, 2014
A report into the various challenges facing SMB organizations and how EMC VSPEX can provide the solutions.
Tags : 
emc, vspex, smb, capex, cloud
    
EMC

SAP Applications Built on FlexPod

White Paper Published By: Cisco     Published Date: Apr 14, 2014
Today's IT departments are increasingly challenged by the complexity of managing disparate components within their data centers. Rapidly proliferating silos of server, storage, and networking resources combined with numerous management tools and operational processes have led to crippling inefficiencies and costs.
Tags : 
cisco, sap, flexpod, data centers, it management
    
Cisco

Different PaaS for Different Players

White Paper Published By: OutSystems     Published Date: Apr 01, 2014
This executive summary presents highlights from a comparison paper, authored by Bloor Research, detailing two different PaaS (platform as a service) solutions - OutSystems Platform and Force.com.
Tags : 
paas, bloor, outsystems, force.com, platforms
    
OutSystems

Cloud Business Email Market Quadrant

White Paper Published By: SilverSky     Published Date: Mar 26, 2014
The Radicati Group, a technology market research firm, highlights its choices for Cloud Business Email providers based on market share and functionality. They detail the criteria for a Top Performer in this market and include SilverSky in that category.
Tags : 
silversky, ibm, cloud, cloud business, email
    
SilverSky
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