> Technology > Enterprise Applications > Call Center Software
 

Call Center Software

Call Centres use a wide variety of different technologies to allow them to manage the large volumes of work that need to be managed by the call centre. These technologies ensure that agents are kept as productive as possible, and that calls are queued and processed as quickly as possible, resulting in good levels of service.
Results 51 - 75 of 115Sort Results By: Published Date | Title | Company Name

The Most Critical Criteria for Successful Videoconferencing Deployments

White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
Why Ease of Use and Quality of User Experience Are The Most Critical Criteria for Successful Videoconferencing Deployments.
Tags : 
lifesize, videoconferencing deployment, ip-network, user experience, telecommunication
    
LifeSize, a division of Logitech

ROI Videoconferencing Tips

White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
ROI helps facilitate project approvals internally and can be used as a catalyst for value derived through implementation of a product. Value can be derived from hard dollar savings, improving time to market for your own product or service, bring experts together in a "virtual" room, and in other ways.
Tags : 
lifesize, videoconferencing, roi, telecommunication, ip networks
    
LifeSize, a division of Logitech

Key Points When Considering a Videoconferencing Platform/Manufacturer

White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
There are key points to consider when looking for a videoconferencing system. As independent Telecommunications and IT consultants, part of what we do is to evaluate various products and systems regularly for mid-to-large enterprise clients, from 500 to over 30,000 employees. At a high level evaluation elements include costs, technology and features, and service.
Tags : 
lifesize, roi, telecommunication, best user experience, ip networks
    
LifeSize, a division of Logitech

Why 2011 Is The Year of Videoconferencing

White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
As an industry expert in VoIP and UC technologies, I am personally declaring "2011 as the Year of Videoconferencing". Yes videoconferencing is here and it's going mainstream - BIG time. Read this white paper to find out why.
Tags : 
lifesize, roi, telecommunication, voip, web conferencing
    
LifeSize, a division of Logitech

Seamless customer conversations-Driving intelligent interactions in the contact center

White Paper Published By: Infor     Published Date: Jan 03, 2011
Taking full advantage of each customer interaction has become a strategic imperative. And customer-oriented companies in a wide range of industries must focus on developing a contact center that drives effective, consistent customer interactions and builds long-term customer loyalty. In this white paper, learn how leading organizations empower the contact center.
Tags : 
infor, customer interaction, contact center, customer loyalty, roi
    
Infor

Take a Tour of E-Mail Advisor: View the 5-minute online demonstration now

Webinar Published By: Infor     Published Date: Jan 03, 2011
View the Infor CRM Epiphany E-mail Advisor online demonstration to see first-hand how your e-mail campaigns can rise to their full potential.
Tags : 
infor, e-mail advisor demo, contact interaction, e-mail marketing, call center management
    
Infor

CDS Global Boosts Revenue By Improving The Customer Experience

Case Study Published By: Infor     Published Date: Jan 03, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : 
infor, cds global, interaction advisor, real-time customer profile, analytics and business rules
    
Infor

Finding a True Cloud Contact Center: Top 5 Myths Dispelled

White Paper Published By: LiveOps     Published Date: Nov 15, 2010
While delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality.
Tags : 
liveops, contact center, security, cloud, virtualization
    
LiveOps

IBM Business Analytics for telcos

White Paper Published By: IBM Software     Published Date: Nov 04, 2010
Read this white paper to leverage business intelligence, performance management and predictive analytics to increase revenue and improve operations.
Tags : 
ibm cognos, business analytics, performance management, predictive analytic, customer service
    
IBM Software

Run Your Customer Service Operations At A Lower Cost

Webinar Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Join us for this webcast to learn how Microsoft® Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
Tags : 
microsoft dynamics crm online, customer service operation, cloud, business productivity, contact management
    
Microsoft Corporation

The Total Economic Impact Of Click to Call And Click to Chat

White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
Tags : 
atg, roi, customer retention, contact management, online chat
    
ATG, Inc.

Extending Online Customer Service To The Mobile Channel

White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
Tags : 
atg, online customer service, mobile channel, mobile commerce, ebusiness
    
ATG, Inc.

Live Help: The Power of Click to Call and Click to Chat

White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
Tags : 
atg, voice chat, roi, online channel investment, voice-based sales assistance
    
ATG, Inc.

Contact Center Security: Moving to the True Cloud

White Paper Published By: LiveOps     Published Date: Oct 05, 2010
Over the past decade, organizations have been increasingly moving away from environments where data is centrally accessed and stored and into distributed, more efficient virtualized environments.
Tags : 
liveops, contact center, security, cloud, virtualization
    
LiveOps

The WhichVoIP.com Guide: VoIP Phone Service for Small Businesses

White Paper Published By: WhichVoIP     Published Date: Aug 24, 2010
With the rise in popularity of hosted VoIP options, you can be up and running (and saving money) in just a few hours, without having to install any costly equipment.
Tags : 
whichvoip.com guide, voip phone service, smb, small businesses, voice over internet protocol
    
WhichVoIP

The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

White Paper Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
Tags : 
citrix, business operations, workforce management, recovery, it operations
    
Citrix Online

Hosted Contact Center Solutions - Setting the Record Straight

White Paper Published By: Interactive Intelligence     Published Date: Jul 21, 2010
DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.
Tags : 
interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas
    
Interactive Intelligence

A Customer IP Communications System Roadmap

White Paper Published By: Interactive Intelligence     Published Date: Jul 21, 2010
To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.
Tags : 
interactive intelligence, customer ip communication, digital pbx, unified communication, voice network
    
Interactive Intelligence

The Team At The Top - Is it Really The Team?

White Paper Published By: Senn Delaney     Published Date: Jul 13, 2010
CEOs and their senior leadership of most major corporations are usually highly proficient individuals who run their business units or functions efficiently but they may not work as well together to guide the overall firm.
Tags : 
senn delaney, customer focused, enterprise leadership, shared service, brand management
    
Senn Delaney

The Next Frontier for Support Centers: Customer Experience Management

White Paper Published By: Citrix Online     Published Date: Jul 01, 2010
This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Tags : 
citrix online tech, support center, customer experience management, contact center, crm
    
Citrix Online

Best Practices for First-Contact Resolution - Your Performance Driver

White Paper Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : 
citrix online tech, best practices, first-contact resolution, performance driver, fcr
    
Citrix Online

Delivering via Customer Service via the Contact Center and the Web

White Paper Published By: Microsoft Dynamics CRM     Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
Tags : 
microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management
    
Microsoft Dynamics CRM

Self-Service: Putting Customers First Makes You a Winner

White Paper Published By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
Tags : 
microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response
    
Microsoft Dynamics CRM

Analyst Report: The Economic Necessity of Customer Service

White Paper Published By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : 
atg, live help, click to call, smartphone, click to chat
    
ATG

Is your culture really customer focused?

White Paper Published By: Senn Delaney     Published Date: Dec 15, 2009
A positive customer experience is a critical competitive differentiator it today's stuttering economic climate. Yet consumers are giving companies a failing grade at a time when the need to be customer centric is being put to the test as never before. This whitepaper by Senn Delaney partner and executive vice president Bill Parsons helps leaders consider whether their company's culture is really as customer-centric as it should be.
Tags : 
senn delaney, customer focused, brand management, customer-centric, employee management
    
Senn Delaney
Start   Previous    1 2 3 4 5    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.