eBusiness

Electronic Business, or "e-business", may be defined broadly as any business process that relies on an automated information system. Today, this is mostly done with Web-based technologies. Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers.
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Five Predictive Imperatives for Maximizing Customer Value

White Paper Published By: IBM Software     Published Date: Feb 11, 2011
This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
Tags : 
ibm cognos, predictive imperatives, customer value, customer relationship, crm
    
IBM Software

The Next Generation of Cybercrime

White Paper Published By: Dell SecureWorks     Published Date: Feb 08, 2011
This Executive Brief sheds light on the risk of cybercrime by profiling several "generations" of cybercriminals over time, and pointing out how the criminals, their methods and motivations have evolved.
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cybercriminals, cybercrime, pay-per-install, point-and-click, secureworks
    
Dell SecureWorks

Essential Features of Manufacturing ERP Software

White Paper Published By: Focus     Published Date: Jan 19, 2011
This brief will help you understand how the functions link together, help reduce the overwhelm and highlight where you can realize the most value.
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focus, erp software, enterprise resource planning, manufacturing, customer relationship management
    
Focus

CRM Comparison Chart - Compare Top 19 CRM Brands In USA

White Paper Published By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
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comparebusinessproducts, crm comparison chart, customer relationship management, integration, application integration
    
CompareBusinessProducts

The Customer Intimacy Imperative

White Paper Published By: IBM Software     Published Date: Nov 02, 2010
Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve advantage.
Tags : 
ibm cognos predictive analysis, customer intimacy imperative, analytic tool, crm, business analytics
    
IBM Software

Five Steps to Improving Business Performance through Customer Intimacy

White Paper Published By: IBM Software     Published Date: Nov 02, 2010
This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.
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ibm cognos predictive analysis, business performance, customer relationship, customer intimacy, application performance management
    
IBM Software

Extending Online Customer Service To The Mobile Channel

White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
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atg, online customer service, mobile channel, mobile commerce, ebusiness
    
ATG, Inc.

Live Help: The Power of Click to Call and Click to Chat

White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
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atg, voice chat, roi, online channel investment, voice-based sales assistance
    
ATG, Inc.

Saugatuck Technology Research: Shifting C-Level Business Priorities as the Recovery Takes Hold

White Paper Published By: Ariba     Published Date: Oct 06, 2010
The purpose of this research is to better understand the key investment drivers and evolving business objectives of C-Level executives (CEOs, CFOs, COOs, CIOs, CMOs) - and how these intersect and shape business/IT investment spending going forward.
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ariba, recovery, c-level business, it investment spending, saugatuck technology
    
Ariba

Cloud Computing and Application Performance Management

Case Study Published By: CA Service Assurance     Published Date: Sep 16, 2010
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
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apm, application performance, ca technologies, service delivery, application delivery
    
CA Service Assurance

Brain Trust: Enabling the Confident Enterprise with Business Analytics

White Paper Published By: SAS     Published Date: Aug 27, 2010
Register now for this 33-page special report packed with reasons why market-leading organizations use business analytics to their competitive advantage. Filled with expert advice and research on how to base every organizational decision on facts.
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sas, business analytics, it management, roi, tom davenport
    
SAS

The WhichVoIP.com Guide: VoIP Phone Service for Small Businesses

White Paper Published By: WhichVoIP     Published Date: Aug 24, 2010
With the rise in popularity of hosted VoIP options, you can be up and running (and saving money) in just a few hours, without having to install any costly equipment.
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whichvoip.com guide, voip phone service, smb, small businesses, voice over internet protocol
    
WhichVoIP

Tips for Growing Your Professional Services Revenue

White Paper Published By: Citrix Online     Published Date: Aug 09, 2010
Browse through the tips that follow-there's a lot of wisdom here that should boost your professional services revenues significantly.
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citrix online, roi, business management, professional services, ebusiness
    
Citrix Online

Slide Show Webinar: Consumer Impact of Travel Site Performance

Webinar Published By: Akamai     Published Date: Jul 22, 2010
This slide version of a recorded event delivers key findings of an in-depth consumer survey studying travel Web site functionality and conversion rate satisfaction. Host Margaret Rivera of Akamai and presenter Caroll Rheem, Director of Research at PhoCus Wright, define best practices for fast, reliable travel Web sites.
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akamai, travel, site performance, phocuswright, customer experience
    
Akamai

Strategies for Success Survey Report - Rising to the Challenge 2010 Global IT Leadership Report

White Paper Published By: Savvis     Published Date: Jul 07, 2010
The research surveyed CIOs, IT Directors and Heads of IT in the U.S., U.K., and Singapore from medium to large enterprises and the public sector. The findings reveal that respondents fully anticipate significant growth in outsourcing.
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savvis, outsourcing, cloud computing, enterprise security, ebusiness
    
Savvis

Center of Excellence: Maximizing BPM Success By Sandy

White Paper Published By: Appian     Published Date: Jul 02, 2010
This white paper examines the business case for a BPM CoE, the required components, and the expected value. It also includes a case study of how an investment management firm's CoE evolved from informal to strategic.
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appian, center of excellence, bpm.business process management, business management, business process management
    
Appian

Consumer Response to Travel Site Performance

White Paper Published By: Akamai     Published Date: Jun 14, 2010
Looking back to the first iterations of travel Web sites, we can appreciate just how far technology has come. As advancements like high-speed connections began to replace the now archaic dial-up experience, consumers adjusted their expectations and demands of the companies they patronized. To gain a deeper understanding of the status of travelers' current online expectations, Akamai commissioned PhoCusWright to conduct a study examining key elements of the online consumer experience.
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akamai, travel, site performance, phocuswright, customer experience
    
Akamai

How to Promote the Value of Online Training Within Your Organization

White Paper Published By: Citrix Online     Published Date: Jun 09, 2010
This white paper explores the benefits and ROI of online training and takes an in-depth look at how two innovative companies successfully implemented Web-based training.
Tags : 
citrix gototraining, web-based training, roi, elearning, customer training
    
Citrix Online

A Powerful Approach That's Becoming the New Best-Practice for Successful Pricing Initiatives in B2B

White Paper Published By: Zilliant     Published Date: Apr 09, 2010
Learn how recent advances in pricing science and technology have enabled a breakthrough approach for B2B companies wanting to improve their pricing --- one that generates results in a fraction of the time, with far less organizational upheaval.
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zilliant, best practices, pricing intelligence, price quotes, ebusiness
    
Zilliant

Optimized Prices Thru Existing Quoting Tools Reduces Change-Management and Maximizes Adoption in B2B

White Paper Published By: Zilliant     Published Date: Apr 09, 2010
Learn how a $4.8B distributor overcame resistance-to-change by simply feeding optimized prices through the quoting tools their salespeople were already using --- achieving over 80% adoption and generating 12% more margin-dollars as a result.
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zilliant, optimized prices, pricing intelligence, quotes, quoting tools
    
Zilliant

Feeding Optimized Prices Through Existing Quoting Tools Produces Rapid Margin-Dollar Gains in B2B

White Paper Published By: Zilliant     Published Date: Apr 09, 2010
Read this paper to learn how a $3.8B distributor generated 9% more margin-dollars in just 4 months by using a new technology that feeds optimized, deal-level prices into legacy quoting tools right when the quote is being created.
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zilliant, optimized prices, legacy quoting tools, b2b, b2b manufacturer
    
Zilliant

Optimized Shipping Fees Generate Incremental Margin-Dollars for B2B Manufacturers and Distributors

White Paper Published By: Zilliant     Published Date: Apr 09, 2010
Read this paper to understand the opportunity for optimizing shipping fees and freight charges in B2B and learn how one $5.0B distributor used advanced pricing science and technology to generate 34% more margin-dollars on its shipping fees.
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zilliant, optimized shipping fee, b2b manufacturers and distributors, freight charges, pricing science
    
Zilliant

How Do You Determine the Truly Optimal Price for Build-to-Order or Configured Products?

White Paper Published By: Zilliant     Published Date: Apr 08, 2010
Read this paper to learn how one leading manufacturer overcame the challenges of pricing configured products by employing a powerful combination of normalization, scientific segmentation, and software technology.
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zilliant, manufacturing, pricing configured products, normalization, scientific segmentation
    
Zilliant

Manufacturers: Improve Your Pricing Capabilities and Finally Stop Sending Margin Dollars Downstream

White Paper Published By: Zilliant     Published Date: Apr 08, 2010
Learn how downstream value-chain players scoop-up margin-dollars manufacturers leave on the table through sub-optimal pricing and discover how technology enables "leapfrogging" to the more-advanced pricing capabilities that can stop it from happening.
Tags : 
zilliant, manufacturing, pricing capabilities, pricing capability matrix, ebusiness
    
Zilliant

The Seven Types of Power Problems

White Paper Published By: APC     Published Date: Apr 08, 2010
Many of the mysteries of equipment failure, downtime, software and data corruption, are the result of a problematic supply of power. There is also a common problem with describing power problems in a standard way. This white paper will describe the most common types of power disturbances, what can cause them, what they can do to your critical equipment, and how to safeguard your equipment, using the IEEE standards for describing power quality problems.
Tags : 
apc, power, cooling, it wiring, heat removal
    
APC
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