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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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Magic Quadrant for Job Scheduling

White Paper Published By: BMC Control M     Published Date: Jul 16, 2009
Gartner has positioned BMC CONTROL-M in the Leaders Quadrant of their "2009 Magic Quadrant for Job Scheduling." The report assesses the ability to execute and completeness of vision of key vendors in the marketplace. Read a full copy today, courtesy of BMC Software.
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quadrant, magic quadrant, job scheduling, bmc control-m, workload
    
BMC Control M

Database Security and Regulatory Compliance within the Pharmaceutical Industry

Live Event Published By: BMC Control M     Published Date: Apr 01, 2009
Listen in as Sentrigo interviews Dr. Charles Popper, who discusses specific data integrity and security requirements for the pharma sector. Dr. Popper will address how to enforce the proper balance of information sharing and database protection, without compromising high-quality research.
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platforms, data management, linux, sap, windows
    
BMC Control M

Taking the Service Desk to the Next Level

Webinar Published By: BMC ESM     Published Date: Jul 17, 2009
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
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service desk, architecture, podcast, cto, bmc
    
BMC ESM

The Future of IT: A Customer First Approach

White Paper Published By: BMC Software     Published Date: May 19, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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bmc, itsm solutions, changing business, cloud, cios
    
BMC Software

Hybrid IT—A Low-Risk Path from On-Premise to ITaaS

White Paper Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/hybrid-it-white-paper.html To learn more please download the white paper now!
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itaas, saas, cloud, itsm, integrating itsm
    
BMC Software

Raising the Bar for IT Service Management: EMA’s Look at BMC Remedy OnDemand

White Paper Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/itsm-ema-white-paper.html Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration
    
BMC Software

Hybrid IT—A Low-Risk Path From On-Premise to ITaaS

White Paper Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
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itaas, saas, cloud, itsm, integrating itsm
    
BMC Software

Raising the bar for IT Service Management: EMA’s Look at BMC Remedy OnDemand

White Paper Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration
    
BMC Software

Cloud Benefits for the IT Service Management Market

White Paper Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology
    
BMC Software

The Future of IT: A Customer First Approach

White Paper Published By: BMC Software     Published Date: Jan 31, 2014
IT is embracing to this new world of consumerized technology, with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity. Please download the white paper for more information.
Tags : 
bmc, cosumerized technology, cloud technology, mobile technology, social technology
    
BMC Software

A Practical Guide to Understand and Benefit from the Consumerization of IT

White Paper Published By: BMC Software     Published Date: Jan 31, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology
    
BMC Software

What Does Friction Between Business and IT Cost your Organization?

White Paper Published By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology
    
BMC Software

Connecting the Clouds: Best Practices for Integrating IT Service Management

White Paper Published By: BMC Software     Published Date: Jan 31, 2014
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
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saas, cloud, itsm, integrating itsm, itsm integration
    
BMC Software

The Perfect Combo: ITIL, ITSM and Social Media

White Paper Published By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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it service management, service desk, help desk, saas help desk, cloud help desk
    
BMC Software

Making the Move to a Cloud-Based IT Service Management (ITSM) Platform

White Paper Published By: BMC Software     Published Date: Jan 31, 2014
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology
    
BMC Software

The Perfect Combo: ITIL, ITSM and Social Media

White Paper Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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bmc software, bmc, it management, service management, itsm
    
BMC Software

Happy Users, Happier IT: A Dream World Becomes Reality

Software Download Published By: BMC Software     Published Date: Jun 25, 2013
Enterprise users today are busier than ever and have grown accustomed to convenience and simplicity when they use technology in their personal lives. To stay productive at work, they demand faster, easier access to IT services, no matter where they are. BMC Software is meeting the changing demands of service delivery with a new approach to IT self-service. MyIT lets you give them everything they need — all from one simple, intuitive app. Imagine a world where users help themselves and you spent less time on trouble tickets and more time on strategic IT initiatives. No need to imagine, this world exists. Try MyIT today!
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enterprise, technology, it services, self-service, technology
    
BMC Software

EMA Radar for Private Cloud Platforms: Q1 2013

White Paper Published By: BMC Software     Published Date: Jun 25, 2013
Read Enterprise Management Associates’ 2013 Private Cloud Platforms Radar Report to see how EMA evaluated BMC’s cloud management solutions. You’ll gain comprehensive analysis of the platform’s “Solution Impact,” including features, architecture, and integration, as well as “Resource Efficiency,” or time, effort, and cost. The report also evaluates vendors’ overall performance, strengths, and limitations.
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bmc, enterprise management, cloud, platform, integration
    
BMC Software

The SMB IT Decision Maker's Guide: How SaaS Can Benefit the IT Help Desk

White Paper Published By: BMC Software     Published Date: Aug 05, 2011
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
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bmc software, smb it decision maker guide, best practices, software as a service, saas solution
    
BMC Software

IT Service Level Agreements: Proving the Business Value of Data Protection

White Paper Published By: Bocada     Published Date: Aug 21, 2009
The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
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service level, sla, service level agreement, service-level agreement, business management
    
Bocada

Quick Guide to Driving Business Value from ITIL Initiatives

White Paper Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk
    
Bomgar

Machine Learning for Email Marketers

White Paper Published By: Boomtrain     Published Date: Mar 29, 2016
Learn how to send exceptionally relevant emails and boost engagement with the most powerful technology for email marketers.
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machine learning for marketers, marketing automation, email marketing, content analytics, content personalization
    
Boomtrain

Research Report: Digitization Beyond the Point of Care

White Paper Published By: Bottomline Technologies     Published Date: Sep 16, 2016
Download this research report today to better understand how healthcare providers are reducing the use of paper beyond the point of care.
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bottomline, bottomline technologies, digitalization, paperless office, document management
    
Bottomline Technologies

Why Customers Use Box with Office 365

White Paper Published By: Box     Published Date: Nov 24, 2015
Explore the ways combining Box and Office 365 makes collaboration more powerful, productive and secure.
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box, office 365, collaboration, productivity, content
    
Box

The Next Generation of Enterprise Content Management

White Paper Published By: Box     Published Date: Nov 24, 2015
This report will discuss why EFSS tools will be the next- generation content management platforms. We’ll also briefly explore the emergence of Information Governance and how ECM delivers some of the required functionality.
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ecm, content, management, box, efss tools
    
Box
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