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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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Gartner MQ

White Paper Published By: Cisco     Published Date: Oct 06, 2015
Companies should evaluate vendors' technology and ability to deliver in relevant regions.
Tags : 
email response, mobility, web chat, collaboration, management
    
Cisco

Mr. Spock and the New Customer Engagement Outcomes: From Carbon to Silicon

Webinar Published By: Cisco     Published Date: Oct 06, 2015
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
Tags : 
customer engagement, cisco, self service application, customer engagement success, contact centers
    
Cisco

Cisco Virtual Expertise Business Offer

White Paper Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn how The Virtual Expertise business offer delivers a consistent, interactive experience that increases upsell/cross sell, improve expert productivity, and increases customer loyalty.
Tags : 
cisco, virtual expertise, expert productivity, interactive experience, crm
    
Cisco

The Omnichannel Experience

White Paper Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn more about the omnichannel value proposition, and why it represents the next generation of contact center technology.
Tags : 
omnichannel, contact center, contact center solutions, crm, customer relationship management
    
Cisco

Cisco Mobile Experience Business Offer

White Paper Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn how Cisco’s Mobile Experience Business Offer can unleash the power of your network to better serve your customers with locations based analytics, real time interactions, and mobile experience development tools.
Tags : 
cisco, mobile business, cisco mobile experience business, cmx, cisco wireless infrastructure
    
Cisco

How to Build a World-Class Sales Organization: With New Data from 2015 Sales Research

White Paper Published By: Microsoft Dynamics     Published Date: Oct 05, 2015
CSO Insights analysts gathered 100+ metrics from 1,500+ sales executives to develop insights on three key areas: • the challenges facing their sales teams • why those problems exist • how they are successfully reengineering their teams to overcome those challenges Based on this data, the whitepaper How to Build a World-Class Sales Organization clearly outlines how to increase productivity and collaboration so reps can spend more time selling.
Tags : 
sales strategies, sales performance, sales performance management, sales organization, sales effectiveness
    
Microsoft Dynamics

DevOps for Dummies

White Paper Published By: IBM     Published Date: Oct 02, 2015
This book helps you understand DevOps and how your organization can gain real business benefits from it. You'll also discover how a holistic view of DevOps that encompasses the entire software delivery life cycle - from ideation and the conception of new business capabilities to implementation in production - can bring competitive advantage in a continuous delivery world.
Tags : 
dev ops, software delivery, production, delivery, development
    
IBM

Four Steps To A Proactive Big Data Security And Privacy Strategy: Elevate Data Security To The Board

White Paper Published By: IBM     Published Date: Oct 02, 2015
This ebook outlines four steps to develop a proactive approach to data security and privacy that will help you keep big data safe, and shows how IBM InfoSphere solutions can help protect data while giving your staff the right levels of access to do their jobs efficiently and accurately.
Tags : 
ibm, big data, data security, privacy strategies, ibm infosphere
    
IBM

Making A Business Case For Fraud-Prevention Technology

White Paper Published By: IBM     Published Date: Oct 02, 2015
Financial institutions need to consider a broad array of key business case components, beyond fraud loss reduction and fraud-management operating costs, when examining the business ramifications of various fraud-prevention technology approaches.
Tags : 
ibm, fraud prevention technology, fraud loss reduction, operating costs, security
    
IBM

Staying Ahead Of Threats With Global Threat Intelligence And Automated Protection

White Paper Published By: IBM     Published Date: Oct 02, 2015
A white paper discussing why global threat intelligence is more important than ever in the fight against web fraud, and how IBM uses this threat intelligence to deliver automated threat protection to financial institutions.
Tags : 
ibm, global threat intelligence, automated protection, web fraud, threat protection
    
IBM

Agile for Dummies

White Paper Published By: IBM     Published Date: Oct 02, 2015
Confused by all the agile advice? Relax! With Agile for Dummies by your side you’ll learn the fundamentals of agile and how to increase the productivity of your software teams while enabling them to produce higher-quality solutions that better fulfill customer needs much faster.
Tags : 
ibm, agile principles, agile practices, best practices, unified process
    
IBM

Raise Your Google Ranking

White Paper Published By: Symantec     Published Date: Oct 01, 2015
To help create a more secure web, Google now gives HTTPS-secured sites an SEO (Search Engine Optimization) boost to help safer sites become popular sites. Learn more about this and other ways to boost your ranking - Download our Raise your Google Ranking guide and view the infographic.
Tags : 
https-secured sites, seo, google ranking, security, knowledge management
    
Symantec

The Converged Infrastructure Payoff for IT

White Paper Published By: CDW     Published Date: Sep 29, 2015
This is a whitepaper about pre-validated systems assisting it;s effort to simplify infrastructure management and free up resources for innovation efforts.
Tags : 
converged, infrastructure, management, innovation, resources
    
CDW

8 Strategies for Building a Modern Datacenter

White Paper Published By: CDW     Published Date: Sep 29, 2015
This is a whitepaper about enterprise datacenters straining to keep pace with dynamic business demands.
Tags : 
datacenter, enterprise, business, demands, strategies
    
CDW

Build the Business Case: Optimize a VDI Project with Converged Compute and Storage

White Paper Published By: CDW     Published Date: Sep 29, 2015
This is a whitepaper about how to build a business case for selecting the optimal solution.
Tags : 
business, solution, operational, expenditures, virtual
    
CDW

Moving Collaboration to Cloud-Now is the Time

Webinar Published By: IBM     Published Date: Sep 29, 2015
Cost savings and operational efficiencies that lead to greater business success.
Tags : 
collaboration, cost, operations, cloud computing, business intelligence
    
IBM

The Definitive Guide to Online Proofing

White Paper Published By: TheMarketingScope     Published Date: Sep 29, 2015
Getting creative work reviewed and approved is an often overlooked business process that’s carried out every day in businesses of all sizes and in all industries across the globe. The good news is that review and approval is a process that can be greatly improved with online proofing, yielding tremendous benefits to both the individual worker and the organization.
Tags : 
proofhq, online proofing, content review, online approval, document management
    
TheMarketingScope

BEST PRACTICE GUIDE: Webcasting with Video Made Easy

White Paper Published By: TheMarketingScope     Published Date: Sep 29, 2015
If you are in the process of putting together a webcast and want to add video, you need to know the best practices. These tips will guide you from start to finish as you create a presentation that will make an impact on your viewers.
Tags : 
themarketingscope, webcast, webcasting, web video, content marketing
    
TheMarketingScope

B2B Content Marketing Shouldn’t Hurt: 8 Ailments and How to Cure the Pain

Free Offer Published By: TheMarketingScope     Published Date: Sep 29, 2015
In this eBook, we’re going to diagnose the most standard ailments of businesses who avoid content marketing like the plague. We’re going to tell you why, and how, you can put more than a bandaid solution in place.
Tags : 
content marketing, lead generation, market research, market strategy, marketing automation
    
TheMarketingScope

eBrief: Five Ways to Save Your Hospital Money with Better Communication

Free Offer Published By: Spok     Published Date: Sep 26, 2015
Hospitals and health systems around the globe are looking at everything from tighter supply controls to energy efficiency initiatives as ways to cut costs and save money. Another avenue being evaluated more closely is communications.
Tags : 
internetworking hardware, ip networks, ip telephony, ipsec, video conferencing
    
Spok

The Future of the Conference Room - From Death to Rebirth

Webinar Published By: Polycom     Published Date: Sep 18, 2015
With telecommuting and mobility on the rise in the workplace, the conference room as the main hub of collaboration is beginning to look like an archaic concept. Wainhouse Senior Analyst Andrew Davis believes it’s just the opposite. With the proliferation of video collaboration, conference rooms are actually becoming an even more integral part of the workplace.
Tags : 
telecommuting, mobility, on-demand webinar, polycom, networking
    
Polycom

The Ultimate Guide to Using CRM for Data Driven Marketing Success

White Paper Published By: Redspire     Published Date: Sep 17, 2015
This Ultimate Guide will give you practical and concrete steps you can take right now to instil a data-driven culture in your organisation.
Tags : 
redspire, crm, sales, social driven marketing, crm system
    
Redspire

Whitepaper: AirWatch Support for Office 365

White Paper Published By: VMware AirWatch     Published Date: Sep 16, 2015
This whitepaper shows how AirWatch® Enterprise Mobility Management (EMM) easily integrates with both Office 365 APIs and VMware Identity Manager, or your on-premise identity management or cloud, to optimize UX and ensure your data is secure across all devices and platforms.
Tags : 
airwatch, emm, office365, cloud, software development
    
VMware AirWatch

PBX Total Cost of Ownership Calculator

Free Offer Published By: EvolveIP     Published Date: Sep 15, 2015
Evolve IP has created an easy-to-use, comprehensive financial tool designed to estimate the costs of purchasing, installing, maintaining, and administering an on-premise PBX deployment – not just upfront, but over five years. When completed, the tool gives you the ability to analyze your decision from a cost perspective.
Tags : 
evolve ip, ownership calculator, pbx deployment, cost perspective, financial tool
    
EvolveIP

Develop a Cap & Grow Strategy and 14 Best Practices for Skype for Business Enterprise Voice

White Paper Published By: Polycom     Published Date: Sep 15, 2015
There are many ways to take advantage of the rich set of collaboration tools provided by Microsoft Skype for Business (formerly Lync). IT leaders should consider a cap-and grow strategy where investment dollars in legacy systems are capped and the financial and IT resources are reallocated to grow Skype for Business.
Tags : 
collaboration, communicaitons, conferencing, enterprise, lync
    
Polycom
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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