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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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The Total Economic Impact Of Application Performance Management From CA Technologies

White Paper Published By: CA Tech     Published Date: Jan 04, 2016
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA APM on their organisations.
Tags : 
application performance management, apm, ca technologies, finance, roi
    
CA Tech

Elevating the Customer Experience in the Mobile World

White Paper Published By: CA Tech     Published Date: Jan 04, 2016
This white paper illustrates how Mobile application analytics can play a vital role in your DevOps strategy that can help your company create a superior end-user experience. Providing deep insight, this discipline produces benefits for a variety roles across the organisation.
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customer experience, mobility, mobile application, mobile app, mobile application analytics
    
CA Tech

Why Everyone Needs to Own Customer Experience in the Application Economy

White Paper Published By: CA Tech     Published Date: Jan 04, 2016
This white paper reveals the key capabilities of an application performance management solution.
Tags : 
customer experience, applications, application experience, user experience, software
    
CA Tech

The Drive to Unify Enterprise IT Monitoring

White Paper Published By: CA Technologies     Published Date: Feb 09, 2015
This paper provides information on how CA Unified Infrastructure Management (CA UIM) delivers the essential capabilities needed to help you proactively monitor and manage alarms, performance and SLAs across even the most dynamic and complex environments.
Tags : 
ca uim, it monitoring, client mobility, cloud services, ca unified infrastructure management
    
CA Technologies

Why Your Current Service Desk is Failing Your Business, and What To Do About It

White Paper Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies

Why Your Current Service Desk is Failing Your Business, and What To Do About It

White Paper Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies

Why Your Current Service Desk is Failing Your Business, and What To Do About It

White Paper Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies

The Fourth-Generation Service Desk, And Why It’s a Mandate Today

White Paper Published By: CA Technologies     Published Date: Aug 01, 2014
This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

White Paper Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

White Paper Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

White Paper Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security
    
CA Technologies

Defending Against Insider Threats in the “Snowden Era”

White Paper Published By: CA Technologies     Published Date: Jan 06, 2014
Why should organizations take insider threats seriously? Because the stakes have never been higher, especially given the value enterprises place on intellectual capital and trade secrets.
Tags : 
mediacom, insider threats, substantial threats, bladley manning, edward snowden
    
CA Technologies

Event-Driven Automation: Get Real, Right Now

White Paper Published By: CA WA     Published Date: May 12, 2008
While companies cope with increasing demands for speed from their customers, shareholders and customers alike demand that they make these changes cheaply, with minimal risk and with as few people resources as possible. Is there any way to meet these challenges? Take another look at modern enterprise job scheduling to see how it enables the real-time environment (RTE).
Tags : 
ca wa, workload automation, web services, service oriented, soa
    
CA WA

Leading Packaged Goods Company Launches New Ecommerce Site With Cactus Commerce

Case Study Published By: Cactus Commerce     Published Date: Oct 23, 2010
Four Page Customer Case Study
Tags : 
ecommerce, e-commerce, packaged goods, online store, commerce server
    
Cactus Commerce

5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing

White Paper Published By: Campaigner     Published Date: Jun 05, 2007
Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more. 
Tags : 
email marketing, crm, customer relationship management, customer experience management, customer satisfaction
    
Campaigner

Increasing Email Deliverability: Getting Email to the Inbox

White Paper Published By: Campaigner     Published Date: Jan 08, 2007
This white paper is designed to educate you about the main obstacles that can prevent your email from reaching a recipient’s inbox; and the simple tactics that you can implement to avoid these obstacles.
Tags : 
email deliverability, email marketing, email, email filtering, customer reach
    
Campaigner

Email Marketing ROI: Driving ROI Through Email Relevance

White Paper Published By: Campaigner     Published Date: Jan 08, 2007
This informative white paper provides 10 great tactics to get you started trying to make that prediction come true. Read this white paper to learn more on how you can drive your email marketing ROI through email relevance.
Tags : 
email, roi, relevance, sales & marketing software, email marketing
    
Campaigner

Growing Opt-in Lists: Turning Web Browsers into Buyers

White Paper Published By: Campaigner     Published Date: Jan 08, 2007
Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
Tags : 
email marketing, opting in, opt in, opt-in, email lists
    
Campaigner

Learn What It Takes to Be a Top Performing AP Department with Impressive Cycle Times at High Volumes

White Paper Published By: Canon Business Process Services     Published Date: Nov 08, 2013
Act now to gain important insight on the three key drivers for best-in-class Accounts Payable departments
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blitzmedia, ap department, cycle times, high volumes, high-performance ap
    
Canon Business Process Services

How Companies Leverage Document Management to Help Meet Their Top Business Goals

Case Study Published By: Canon Business Process Services     Published Date: Aug 28, 2013
Organizations are looking to gain a competitive advantage in today’s challenging economy and are leveraging document management activities to help meet their financial goals.
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records management, records management compliance, records retention, records retention schedule, electronic documents
    
Canon Business Process Services

Effective Records Management Can Drive Cost Savings and Increased Productivity

Case Study Published By: Canon Business Process Services     Published Date: Aug 28, 2013
Organizations across a variety of industries are leveraging some of the essential components of records management, such as document imaging, to succeed in today’s competitive business landscape.
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records management, records management compliance, records retention, records retention schedule, electronic documents
    
Canon Business Process Services

Is Your Organization’s Records Management Program Providing High Value or High Risk?

Case Study Published By: Canon Business Process Services     Published Date: Aug 28, 2013
Effective records management programs mitigate records compliance risk, leverage proven technology, gain more control over its information assets, improve operational efficiency and offer the ability to continuously improve.
Tags : 
records management, records management compliance, records retention, records retention schedule, electronic documents
    
Canon Business Process Services

Better Manage Your Company’s Documents to Improve Business Results and Mitigate Risk

White Paper Published By: Canon Business Process Services     Published Date: Aug 27, 2013
Be confident that you are measurably improving operational efficiency and reducing costs for your business by initiating a best-practices document performance management system with proven methodologies and tools
Tags : 
records management, records management compliance, records retention, records retention schedule, electronic documents
    
Canon Business Process Services

Improve Business Performance with Document Process Management

White Paper Published By: Canon Business Process Services     Published Date: Aug 27, 2013
Discover how your business can institute an effective management strategy to reduce costs, increase productivity and manage document related risks by outsourcing your document process management function.
Tags : 
records management, records management compliance, records retention, records retention schedule, electronic documents
    
Canon Business Process Services

Four Keys to Unlocking the Power of Managed Print Services

White Paper Published By: Canon Business Process Services     Published Date: Aug 27, 2013
Managed print services have been proven to drive cost savings as much as 10-30 percent over traditional approaches as well as increase efficiency, security and sustainability across your business.
Tags : 
print management, business process outsourcing, business performance management, managed print services, business imaging
    
Canon Business Process Services
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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