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The Power of One

White Paper Published By: Genesys     Published Date: Jun 07, 2013
Transforming Customer Experience in the New Digital World. Create a holistic digital customer service solution that impacts customer experience along with top and bottom line numbers.
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custom service solutions, customers, experience, digital, voice channel
    
Genesys

Getting Started with Telepresence

White Paper Published By: Cisco Systems     Published Date: Jun 05, 2013
4 Steps to Successful Video Collaboration
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telepresence, transformative technology, in-person meetings, innovative, video collaboration
    
Cisco Systems

End-User Survey: The "Real" Benefits of Video

White Paper Published By: Polycom     Published Date: Apr 30, 2013
In December 2012, Wainhouse Research (WR) and Polycom jointly created and fielded a WR-branded survey focused on the benefits that organizations realize via the use of video conferencing. Invitations to participate in the survey were released in numerous ways including: - Via email invites to a list of Polycom end-user contacts - Via email invites to a list of WR end-user contacts - Via clickable banners on numerous websites This document provides a top-level view of the survey data, along with some additional findings and observations.
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video conferencing, telepresence, end-user, video conferencing, video collaboration
    
Polycom

Video Collaboration in a Virtual Workplace: Act Now to Gain a Competitive Advantage

White Paper Published By: Polycom     Published Date: Apr 30, 2013
This paper will examine the benefits of today’s video collaboration technology; identify the ways in which video collaboration can improve business processes across a range of industries and job roles; and highlight what to look for in a video collaboration solution to maximize your return on investment.
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video collaboration, virtual workplace, competitive advantage, roi, business process
    
Polycom

Video Conferencing: A TCO Analysis

White Paper Published By: Polycom     Published Date: Apr 30, 2013
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
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total cost, video, video conferencing, collaboration, wireless communications
    
Polycom

The Cost Advantages of Using a Hosted Unified Communications Service

White Paper Published By: 8x8, Inc.     Published Date: Apr 26, 2013
What if you could transform your communications system to rival the rich functionality and flexibility of bigger competitors with dedicated IT staff? This new white paper compares the costs and functionality of using a hosted unified communications (UC) system "in the cloud" versus investing in an on-site "premises-based" system. The findings might surprise you. Download this new white paper now to: •Understand the tradeoffs between owning vs. hosted UC systems •Review a dollars-to-dollars comparison in a full total cost of ownership (TCO) study •Learn the pitfalls to avoid when evaluating different UC systems
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unified communications, flexibility, cost advantages, roi, hosted unified communications
    
8x8, Inc.

TCPA Compliance: Perspectives on Current Technology Options

White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.
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tcpa compliance, telephone consumer protection act, compliance, interactive intelligence, knowledge management
    
Interactive Intelligence

Driving to One Percent: Call Analysis/Answering Machine Detection

White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Driving to one percent - In this series, we view this phenomenon from a business perspective and how seemingly minor additions, deletions, or shifts can reap substantive results.
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driving to one percent, call analysis, answering machine detection, interactive intelligence, fdcpa compliance
    
Interactive Intelligence

8 Tips for Outbound Calling Compliance for the Debt Collection Industry

White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.
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outbound calling, calling compliance, fdcpa, debt collection industry, compliance tips and suggestions
    
Interactive Intelligence

Auto Financing Company Experiences a Lift of 380% on Verified Phone Numbers

Case Study Published By: Neustar     Published Date: Feb 27, 2013
This case study shows how On Demand Verification plays an important role in increasing business and improving efficiencies for Santander.
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auto verification, loan verification, contact verification, consumer verification, real time verification
    
Neustar

Learn How to Navigate TCPA Auto Dialing Restrictions with Authoritative Phone Data

White Paper Published By: Neustar     Published Date: Feb 27, 2013
Consumer phone data is changing every day, from the device to the subscriber which leaves you at risk for violating the TCPA. Neustar Information Services provides you with authoritative phone data to help you mitigate risk and increase efficiency.
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tcpa, compliance, risk, authoritative phone data, auto dialing restrictions
    
Neustar

Comfort & Security in the Cloud

White Paper Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
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comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service
    
Interactive Intelligence

Telecom Management: The 7 Questions You Need to Ask

Webinar Published By: vCom Solutions     Published Date: Feb 20, 2013
Discover the seven questions to ask to uncover how effective your telecom management program is.
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telecom, telecom management, communication, analysis, webinar
    
vCom Solutions

Embracing Change Head- The Advantages of Cloud-based Contact Center Software Solutions

White Paper Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
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call center, contact center, cloud, saas, ivr
    
Five9

Roadmap for Selecting a Contact Center Infrastructure Solution

White Paper Published By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
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contact center, call center, infrastructure, rfi, rfp
    
Five9

Change the World of Customer Service: Build a Customer-First Foundation to Stay Ahead of the Game

White Paper Published By: Genesys     Published Date: Jan 24, 2013
This whitepaper discusses a deeper logic to multichannel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs
    
Genesys

Executive Brief: Re-Thinking Communications to Grow Your Business

White Paper Published By: 8x8, Inc.     Published Date: Jan 22, 2013
Download this Executive Brief to learn how cloud-based unified communications services can help your company be more available when it matters.
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communications, grow your business, 8x8, business growth, business technology
    
8x8, Inc.

Six Ways Your Small Business Can Save with Internet Phone Service

White Paper Published By: 8x8, Inc.     Published Date: Jan 22, 2013
Traditional phone systems present two main problems for businesses: limited features and high costs. As a result, small businesses are migrating to Internet phone systems that deliver advanced communication over broadband connections.
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internet phone service, small business, traditional phone service, 8x8, voip
    
8x8, Inc.

Ignite Collaboration and Worker Productivity--HP UC&C Solutions with Microsoft® Lync®

White Paper Published By: HP     Published Date: Dec 05, 2012
Download this white paper to learn how you can deliver a consistent worker experience and enable fast adoption and easy management with Lync.
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unified communications, unified collaboration, collaboration, microsoft lync, business technology
    
HP

Video: Create an Integrated, Collaborative Microsoft® Lync® Environment

Webinar Published By: HP     Published Date: Dec 05, 2012
HP delivers the complete, end-to-end unified communications and collaboration solution for Microsoft® Lync®.
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unified communications, unified collaboration, collaboration, microsoft lync, business technology
    
HP

Solution Brief: It's time to make communicating simple and continuous

White Paper Published By: HP     Published Date: Dec 05, 2012
Download this paper to learn how you can leverage complete end-to-end solution for Microsoft® Lync® within your organization.
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unified communications, collaboration, unified collaboration, microsoft lync, business technology
    
HP

Solution Brief: Unify communications quickly--HP AppSystem for Microsoft® Lync®

White Paper Published By: HP     Published Date: Dec 05, 2012
Download this white paper to find out how UC can help your business gain a competitive edge as you make faster and better decisions, attract and retain top talent, and benefit from cost containment.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, video conferencing
    
HP

CDW Parner Review Guide: Mobile Device Management

White Paper Published By: CDW     Published Date: Dec 03, 2012
The fact is that IT may be in the dark about who is using mobile devices to access company data.
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mobile device management, cdw, mobile, wireless, policy based management
    
CDW

Solution Brief: Unify communications quickly--HP AppSystem for Microsoft Lync

White Paper Published By: HP     Published Date: Nov 27, 2012
Download this white paper to find out how UC can help your business gain a competitive edge as you make faster and better decisions, attract and retain top talent, and benefit from cost containment.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, video conferencing
    
HP

Video: Create an Integrated, Collaborative Microsoft® Lync® Environment

Webinar Published By: HP     Published Date: Nov 27, 2012
HP delivers the complete, end-to-end unified communications and collaboration solution for Microsoft® Lync®.
Tags : 
unified communications, unified collaboration, collaboration, microsoft lync, business technology
    
HP
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