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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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Be the One Who Puts Security on the Agenda

White Paper Published By: Kaspersky Lab     Published Date: Oct 30, 2014
You want to maximize the potential offered by new technologies and establish an advantage over your competitors. But you know the latest IT developments can also bring new security challenges.
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it security, security technologies, it developments, security, it management
    
Kaspersky Lab

Be there without going there: Web conferencing speeds connections without the costs of travel

White Paper Published By: IBM     Published Date: Oct 14, 2009
Web conferencing tools ensure that face-to-face meetings can still take place while removing the costs associated with business travel. Now available as a service with no infrastructure costs, these solutions are being used by savvy companies to go more places than boarding a plane or getting in a car allows.
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web conferencing, ibm, infrastructure cost, smb, saas
    
IBM

Beauty & The Backup: Are You Spending Too Much Time on Backup and Recovery?

White Paper Published By: Unitrends     Published Date: Oct 30, 2015
Usability—much less beauty—was never a priority for backup and recovery software. All that mattered was that large and complex applications, usually diverse independent applications from multiple vendors, worked. As a result, IT staff spent countless hours slogging through poorly designed systems. But it doesn't have to be like this.
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unitrends, backup software, recovery software, it staff solutions, it solutions
    
Unitrends

Become a Social CMO: CMOs Must Experience Social Networking to Lead the Brand Experience

White Paper Published By: IBM     Published Date: Oct 01, 2012
orrester believes that CMOs who personally participate in social media will be better at leading the new brand experience, and leading a new generation of cross-functional marketing organizations.
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brand experience, social marketing, social networking, social media, digital branding
    
IBM

Becoming a Cognitive Business with IBM Analytics

White Paper Published By: IBM     Published Date: Apr 22, 2016
This white paper explains the value of putting data and insight to work to accelerate an organization’s journey to becoming a Cognitive Business, by enhancing their investments in data and analytics and realizing new opportunities from cognitive systems that understand, reason and learn.
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ibm, ibm analytics, cognitive business, watson, think data
    
IBM

Becoming a Social Business: Integrating Social Software Throughout Enterprise

White Paper Published By: Jive Software     Published Date: Feb 24, 2014
This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications.
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jive, idc, social business, social software, integration
    
Jive Software

Becoming Masters of our (ITSM) Domain – A Case Study Webinar

Webinar Published By: Samanage     Published Date: Aug 22, 2014
One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex ITSM solution, the costly consultants it required to maintain, and the sub-par customer service they received from their vendor. In this webinar, Eric Feldman, Director of IT at Riverside, shares behind-the-scenes details of how they regained control of their domain, including: "IT"SM…and Beyond – Cross functional business challenges that drove their requirements The journey – What they learned about cloud ITSM along the way The tangible benefits – Immediate business impact and what’s now possible including more accurate budgeting and building economies of scale If you’re actively looking at, or merely thinking about a new IT Service Management (ITSM) solution for your organization, this is one conversation you don’t want to miss. Like Riverside, you can get control and become master of your own IT domain.
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samanage, itsm, riverside, itsm solutions, vendors
    
Samanage

Behavior Based Customer Insight for Banking Interactive Demo

White Paper Published By: IBM     Published Date: Jul 19, 2016
This interactive demo demonstrates how IBM’s Behavior Based Customer Insight for Banking leverages predictive analytics to help you personalize customer engagement and deliver customized actions.
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ibm, banking, finance, consumer insights, business intelligence
    
IBM

Behavior Based Customer Insight for Banking Online

Webinar Published By: IBM     Published Date: Jul 19, 2016
This video demonstrates how IBM’s Behavior Based Customer Insight for Banking leverages predictive analytics to help you personalize customer engagement and deliver customized actions. The solution leverages advanced predictive models to analyze customer transactions and spending behavior to more deeply understand customer needs and propensities, anticipate life events, and help provide a unique customer experience.
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ibm, banking, finance, consumer insights, business intelligence
    
IBM

Bene Office Furniture selects Polycom and Microsoft as their Unified Communications Platform

White Paper Published By: Polycom     Published Date: Dec 02, 2014
Bene is a European company setting trends in office furnishing with its concepts, products and services. The brand is associated with top quality and functionality, modern design and innovative technology. Bene engages in development and manufacture and provides sales and consultancy services under one umbrella. The Austrian firm is a leader in their market, a major player in Europe, and proud to create a forward looking office concepts.
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bene, top quality, functionality, modern design, innovative technology
    
Polycom

Benefiting the Bottom Line: Collaboration and Collaborative Technologies

White Paper Published By: Easynet     Published Date: Mar 26, 2008
This Executive Brief will show how transactional networks and IT networking services can successfully promote internal integration of company workflows while improving external collaborative processes in order to coordinate activities with third-party stakeholders and agents around construction projects.
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collaboration, vpn, managed networks, construction, mobility
    
Easynet

Benefits of SaaS Document Management

White Paper Published By: Dyna File     Published Date: Dec 28, 2010
Benefits of SaaS document management systems
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document management, saas, backup and recovery, collaboration, information management
    
Dyna File

Benefits of Web Self-Service

White Paper Published By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
Oracle

Benefits of Web Self-Service

White Paper Published By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
Oracle

Benefits of Web Self-Service

White Paper Published By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction
    
Oracle

Benefits of Web Self-Service

White Paper Published By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : 
zenithoptimedia, oracle, web self-service, customer service, customer satisfaction
    
Oracle

Best And Worst Of Website User Experience, 2010

White Paper Published By: Gomez IT     Published Date: May 23, 2011
Lessons Learned From 35 Website User Experience Reviews Across Six Industries.
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gomez, adele sage, customer experience professionals, website user experience, usability test
    
Gomez IT

Best of the Web: The 2016 Digital Performance Report

White Paper Published By: Dynatrace     Published Date: May 20, 2016
The 2016 Digital Experience Report provides a comparative performance assessment for the largest companies across six major industries — banking, brokerage, insurance, media, retail, and travel.
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dynatrace, devops, digital experience, customer experience, digital interactions
    
Dynatrace

BEST PRACTICE GUIDE: Webcasting with Video Made Easy

White Paper Published By: TheMarketingScope     Published Date: Sep 29, 2015
If you are in the process of putting together a webcast and want to add video, you need to know the best practices. These tips will guide you from start to finish as you create a presentation that will make an impact on your viewers.
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themarketingscope, webcast, webcasting, web video, content marketing
    
TheMarketingScope

Best Practice Security in a Cloud-Enabled World

White Paper Published By: IBM     Published Date: Jan 09, 2015
This report explores that security in a fast-paced technology-infused world cries for an “invest once and deploy everywhere” approach. For this to be realized, security must be planned in advance and built-in, yet still be fluidly adaptable to circumstances, and singularly controllable.
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best practices, it security, cloud infrastructure services, it business solutions, knowledge management
    
IBM

Best Practices - Optimizing Virtualization

Webinar Published By: IBM Smarter Analytics     Published Date: Sep 04, 2013
Organizations that have virtualized their environments are discovering that the journey's not over. In many ways, it's just beginning. The full benefits of virtualization -- from cost savings and increased speed to resource transparency and control -- can only be fully realized by optimizing all of the interdependent components. In this webcast, IBM leaders discuss how organizations can get more from their virtualization investments with best practices gleaned from years of transforming traditional data centers and building world-class clouds.
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virtualization, best practices, optimizing, ibm webinar, traditional data
    
IBM Smarter Analytics

Best Practices for an On-Demand CRM Implementation

White Paper Published By: Focus CRM     Published Date: Aug 04, 2011
Get your on-demand CRM rollout right by following the Best Practices suggested by Focus Experts.
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focus crm, on-demand crm implementation, customer relationship management, best practices, sales
    
Focus CRM

Best Practices for Conducting a Performance Evaluation of Your IT Systems

White Paper Published By: Sightline Systems     Published Date: Apr 29, 2015
The purpose of this article is to provide the performance analyst with a systematic approach to performance evaluation and point out some common mistakes that can be avoided.
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performance evaluation, performance analyst, performance metrics, evaluation technique, networking
    
Sightline Systems

Best Practices for Customer Service

White Paper Published By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : 
best practices, customer service, oracle, crm, rightnow
    
Oracle

Best Practices for Dealing with Phishing and Next-Generation Malware

White Paper Published By: ThreatTrack Security     Published Date: May 21, 2015
This white paper focuses on the security problems organizations of all sizes face in regard to email and other threat vectors, and it offers recommendations about to improving security.
Tags : 
phishing, next-generation malware, security, email, it management
    
ThreatTrack Security
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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