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Call Center Software

Call Centres use a wide variety of different technologies to allow them to manage the large volumes of work that need to be managed by the call centre. These technologies ensure that agents are kept as productive as possible, and that calls are queued and processed as quickly as possible, resulting in good levels of service.
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Learn How the Regulations Surrounding Compliance Have Changed for 2014

White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how the expanding guidelines for compliance have changed and how compliance has never been more relevant within the Accounts Receivable Management (ARM) industry.
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compliance, cloud solutions, interactive intelligence, customer support, workforce management
    
Interactive Intelligence

Learn How to Drive Exceptional Customer Experience With Process Automation & Multichannel Technology

White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customerís personalized interactions and adapt to changing conditions in the marketplace.
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process automation, interactive intelligence, multichannel technology, intelligent process, business process
    
Interactive Intelligence

Learn How to Maximize Your Organizationís Potential by Optimizing the Customer Experience

White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organizationís potential by optimizing your customerís experience.
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planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence
    
Interactive Intelligence

Live Help: The Power of Click to Call and Click to Chat

White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
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atg, voice chat, roi, online channel investment, voice-based sales assistance
    
ATG, Inc.

Low Administration ROI Tool

Live Event Published By: IBM     Published Date: Aug 28, 2009
Use the IDS Low Administration ROI tool to assess potential savings and expenses in deploying IBM Informix Dynamic Server 11.
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roil, ibm, ibm informix dynamic server, minimize administration time and cost, assess potential savings and expenses
    
IBM

Maximize Employee Productivity and Build a Stronger Business: The IP Telephony Imperative

Webinar Published By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
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avaya, gps, wireless communications, wireless phones, call center management
    
Avaya

Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)

White Paper Published By: Echopass     Published Date: Sep 07, 2007
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
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multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center
    
Echopass

Measuring Customer Satisfaction with Support Services

White Paper Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customersí satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services
    
LogMeIn Rescue

MITEL FREEDOM ARCHITECTURE - VOICE VIRTUALIZATION - ANY DEVICE ANYWHERE

White Paper Published By: Mitel     Published Date: Dec 28, 2010
The Mitel Freedom architecture provides organizations with a single stream, software-based
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voip, pbx, wireless, mobility, ivr
    
Mitel

Network Faxing with Castelle Network Fax Servers

White Paper Published By: Castelle     Published Date: Nov 01, 2006
Investing in a fax server is like providing everyone in the office with a virtual fax machine, at a fraction of the cost. Read all about the benefits in this informative paper.
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fax, network faxing, faxing, ip telephony, voip
    
Castelle

Optimizing the E-Commerce Experience

White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
As the online channel becomes core and growth in traditional channels slows, businesses can use optimization services to gain competitive advantage and propel online revenues. Learn from these industry leaders.
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atg, e-commerce optimization, online business channel, b2b, web analytics
    
ATG, Inc.

Ovum White Paper

White Paper Published By: Cisco     Published Date: Aug 27, 2015
Read this Ovum white paper to learn the benefits of cloud contact centers, how to choose the best solution, and how to select the right partners.
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cloud contact center, customer experience, cloud contact center solution, cloud solutions, cloud technology
    
Cisco

Part 1: Home Agents: The Big Game Changer

White Paper Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.
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call center management, call center software
    
Interactive Intelligence

Power and Cooling for VoIP and IP Telephony Applications

White Paper Published By: APC     Published Date: Feb 07, 2008
Voice Over IP (VoIP) deployments can cause unexpected or unplanned power and cooling requirements in wiring closets and wiring rooms. Most wiring closets do not have uninterruptible power available, and they do not provide the ventilation or cooling required to prevent equipment overheating. Understanding the unique cooling and powering needs of VoIP equipment allows planning for a successful and cost effective VoIP deployment. This paper explains how to plan for VoIP power and cooling needs, and describes simple, fast, reliable, and cost effective strategies for upgrading old facilities and building new facilities.
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apc, voip, power, cooling, pbx
    
APC

Prescription for a Cure

White Paper Published By: Senn Delaney     Published Date: Aug 19, 2008
Successful health care leaders are treating ailing systems with a healthy dose of innovative solutions. Senn Delaney CEO and President Jim Hart discusses key issues facing health care leaders today, innovative solutions for dealing with them, and provides a series of thought-provoking questions to help you gauge the health of your organization's culture.
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senn delaney, customer focused, brand management, customer-centric, employee management
    
Senn Delaney

Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success

White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isnít just about efficiency, itís about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customerís interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
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interactive intelligence, business process automation, multichannel technology, customer experience, contact center
    
Interactive Intelligence

ROI Case Study: Rice Toyota

White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
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logmein rescue, roi case study, toyoate case study, customer support software, crm software
    
LogMeIn

ROI Videoconferencing Tips

White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
ROI helps facilitate project approvals internally and can be used as a catalyst for value derived through implementation of a product. Value can be derived from hard dollar savings, improving time to market for your own product or service, bring experts together in a "virtual" room, and in other ways.
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lifesize, videoconferencing, roi, telecommunication, ip networks
    
LifeSize, a division of Logitech

Run Your Customer Service Operations At A Lower Cost

Webinar Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Join us for this webcast to learn how Microsoftģ Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
Tags : 
microsoft dynamics crm online, customer service operation, cloud, business productivity, contact management
    
Microsoft Corporation

Sales Force Automation (SFA) Comparison Guide

White Paper Published By: Focus CRM     Published Date: Jan 13, 2011
Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill. This is a must read comparison guide.
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focus crm, customer relationship management, sfa, sales tools, marketing automation
    
Focus CRM

Salesforce CRM Mobile Implementation Guide

White Paper Published By: Salesforce.com     Published Date: Mar 11, 2008
This 34 page guide readies you for a Salesforce Mobile rollout. Salesforce Mobile helps your mobile teams succeed by keeping them in touch with the latest data, whenever and wherever they need it, directly from mobile devices. With Salesforce Mobile, field professionals are prompted to log information directly in Salesforce or AppExchange apps immediately after important customer calls, emails, and appointments, so critical information is logged in near real time.
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salesforce, crm, customer relationship management, sales tools, collaboration
    
Salesforce.com

SAP Business Communications Management Rapid-Deployment Solution

White Paper Published By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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sap, sap business communications management, sap crm, ip networks, call center management
    
SAP

Save Your Company Time And Money With Fax Server Technology

Software Download Published By: GFI Software     Published Date: Oct 06, 2011
Download a free 30-Day Trial of GFI FaxMaker - GFI FaxMaker makes sending and receiving faxes an efficient, simple and cost-effective process.
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gfi fax maker, server, faxing, benefits, free trial
    
GFI Software

Seamless customer conversations-Driving intelligent interactions in the contact center

White Paper Published By: Infor     Published Date: Jan 03, 2011
Taking full advantage of each customer interaction has become a strategic imperative. And customer-oriented companies in a wide range of industries must focus on developing a contact center that drives effective, consistent customer interactions and builds long-term customer loyalty. In this white paper, learn how leading organizations empower the contact center.
Tags : 
infor, customer interaction, contact center, customer loyalty, roi
    
Infor

Secure Remote Control for IT Organizations

White Paper Published By: Symantec     Published Date: Nov 02, 2006
Remote control software has proven to be a cost-effective way of providing remote support. This paper examines how these products provide a cost-effective help desk tool and defines necessary security requirements.
Tags : 
remote control, help desk, remote access, remote network management, remote support
    
Symantec
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