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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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The B2B Marketer’s Definitive Guide To Omnichannel

White Paper Published By: Radius     Published Date: Jul 24, 2017
We’ve seen Omnichannel Marketing in action across a wide range of companies and we’re convinced that marketing teams need to move to a customer-centric model. In this eBook, we’ll help you do exactly that.
Tags : 
radius, omnichannel, customer data, unified customer, b2b marketing
    
Radius

Delivering Real-time Enterprise Information Integration for Unified Access from ESG

White Paper Published By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
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attivio, unified information access, voc, voice of the customer, customer service
    
Attivio

Proactive Notifications for the Retail Banking Industry

White Paper Published By: Nuance Communications     Published Date: Mar 16, 2010
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
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nuance, retail banking, fraud, identify, contact
    
Nuance Communications

Essential Data Protection, Recovery and Resiliency for Banks

White Paper Published By: Vision Solutions     Published Date: Jan 22, 2009
This white paper explores how the power of an information availability solution can unlock the latent potential of your IT environment and deliver new value for your organization. It includes an Action Worksheet to use in discussions with your IT executives.
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vision solutions, data protection, information availability, banking industry, crm
    
Vision Solutions

Conquering the Sales Planning Conundrum: The Ultimate Guide for Chief Sales Officers

White Paper Published By: Jedox     Published Date: Jul 19, 2017
Download this whitepaper to learn a dozen essential questions a CSO should ask when considering the implementation of sales planning technology.
Tags : 
jedox, sales planning, revenue, crm, erp
    
Jedox

Compete and Comply — New Dynamics for Telecom Success

White Paper Published By: FICO     Published Date: May 11, 2017
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.
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customer experience, customer management, telecom, customers, customer interaction service
    
FICO

FICO Optimization Solutions Streamline Customer Acquisition

White Paper Published By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
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customer experience, credit, credit policies, customer interaction service, customer relationship management
    
FICO

Analytics and Automation for Telecom Collections Agency Management

White Paper Published By: FICO     Published Date: May 11, 2017
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.
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customer experience, analytics, risk management, customer interaction service, customer relationship management
    
FICO

Winning Strategies for Telecom Customer Management

White Paper Published By: FICO     Published Date: May 11, 2017
Today it's easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin.
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customer management, finance, finance management, risk, customer relationship management
    
FICO

Choosing the right deployment model for location services

White Paper Published By: HERE Technologies     Published Date: May 02, 2017
This Whitepaper reveals how location services deployed on-premises or in a hybrid cloud can address the needs of enterprises in multiple sectors, helping to improve customer experiences and protect valuable assets.
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location services, cloud, cloud computing, hybrid cloud, customer experience
    
HERE Technologies

Consolidation of processes and improvement of response times for a U.K. based Insurance Company

White Paper Published By: WNS     Published Date: Apr 06, 2017
The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.
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insurance industry, wns, benefits of wns, customer interaction service, customer relationship management
    
WNS

WNS helps reduce operating costs by GBP 1.3 Million

Case Study Published By: WNS     Published Date: Apr 05, 2017
The client – a leading multi-line insurance provider working across life, general and health verticals – was looking for innovative solutions to adapt to the dynamic operational landscape. The focus was on combining high levels of operational expertise, tight financial discipline and technological excellence to deliver stronger balance sheets.
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wns, wns solutions, customer experience, client service, customer relationship management
    
WNS

A Leading UK Health Insurer Increases Efficiency of Claims Bill Payment by 15 Percent

White Paper Published By: WNS     Published Date: Apr 05, 2017
Our client is one of UK’s largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives.
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health insurance industry, wns, benefits of wns, customer relationship management, customer satisfaction
    
WNS

Five Trailblazers, Five Different Paths

White Paper Published By: Inc.     Published Date: Feb 20, 2017
Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths. Now they offer real-world, everyday advice that can make a difference.
Tags : 
salesforce, small business, customer service, business growth, customer data
    
Inc.

Millennials und Hospitality

White Paper Published By: Oracle     Published Date: Jan 09, 2017
Millennials ermöglichen eine signifikante Chance für Hoteliers und Gastronomen und diese Studie: „Millennials und Hospitality: die neu Definition von Service“ gibt Ihnen die Informationen, wie Sie die Erwartungen diese Zielgruppe erreichen können.
Tags : 
hospitality, hotels, customer experience, hotel management, business management
    
Oracle

Millennials and Hospitality

White Paper Published By: Oracle     Published Date: Jan 09, 2017
This report explores how millennials want to use technology.
Tags : 
hospitality, hotels, customer experience, hotel management, business management
    
Oracle

Executive Report: The Case for Mobility

White Paper Published By: Oracle     Published Date: Jan 09, 2017
The ubiquitous nature of mobile devices can seemingly diminish their value, making them a commodity to be taken for granted. But their true power hasn’t begun to be tapped — especially by hoteliers.
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mobility, mobile devices, hospitality, hotels, customer experience
    
Oracle

Digital Transformation in Sales: Evolving the Art of Customer Engagement

White Paper Published By: Microsoft     Published Date: Jan 05, 2017
Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.
Tags : 
microsoft, customer service, customer engagement, digital sales, lead nurturing
    
Microsoft

5 Things Your Community Bank Can Do to Improve Customer Experience

White Paper Published By: D+H     Published Date: Dec 12, 2016
Here are five things your bank can implement to exceed customer expectations and one-up your competition.
Tags : 
customer service, online banking, customer experience, financial services, credit unions
    
D+H

5 façons de booster votre chiffre d’affaires durant les fêtes

White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn

Conseils pour gérer efficacement un centre de contact hautement volatil

White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
Gérer efficacement les fluctuations de volume dans un centre de contact exige un mélange délicat de préparation, d’engagement en temps réel et d’évaluation rapide.
Tags : 
customer experience, customer relationships, customer interaction service, customer relationship management
    
LogMeIn

Fünf Möglichkeiten, im diesjährigen Weihnachtsgeschäft mehr Gewinn zu erzielen

White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem E-Book geben wir Ihnen fünf Tipps, um Ihre Kommunikations- und Interaktionsstrategie im diesjährigen Weihnachtsgeschäft auf die nächste Stufe zu heben – etwas, über das sich nicht nur Ihre Kunden freuen werden, sondern auch Ihre Verkaufszahlen.
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customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn

Tipps für das effektive Management schwankender Anfragevolumen in Contact-Centern

White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem Whitepaper gehen das ICMI und BoldChat auf diese und weitere Fragen ein und geben Ihnen Tipps für die Mitarbeiterschulung, Best-Practice-Beispiele sowie Ratschläge von Branchenexperten.
Tags : 
customer interaction service, customer relationship management, customer satisfaction
    
LogMeIn

Creating 'always-on' Customer Service

White Paper Published By: Citrix     Published Date: Oct 20, 2016
This whitepaper explores how retailers must consider a number of important technological trends when developing strategies to support an exceptional customer and employee experience.
Tags : 
customer experience, customer relationship, customer service, strategies for digital retail, digital experience
    
Citrix

5 Ways to Boost Your Bottom Line This Holiday Season

White Paper Published By: LogMeIn     Published Date: Oct 06, 2016
This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to help you delight your customers and boost your bottom line.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
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