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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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Distributed Generation: A Brighter Future?

White Paper Published By: The EIU, sponsored by E.ON     Published Date: Sep 03, 2018
n this paper, EIU examines the growth in distributed generation, as an increasing number of UK businesses are meeting a greater proportion of their energy needs through electricity generated themselves, on-site.
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eon, distributed generation, power and energy, onsite power, onsite electricity
    
The EIU, sponsored by E.ON

End-User Service Assurance: The New IT Mandate

White Paper Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure
    
ASG Software Solutions

Case Study "Curve"-integrating the communications technologies with business applications

Case Study Published By: NEC     Published Date: Aug 26, 2009
This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
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curve, nec, ltt, unified communications, architecture
    
NEC

Six Do's and Don'ts for Choosing the Right IT Service Provider: An Executive's Guide and Checklist

White Paper Published By: iCorps     Published Date: Jun 11, 2009
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
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icorps, it service provider, it outsourcing, competitive advantage, roi
    
iCorps

10 Reasons to Choose Mimecast

White Paper Published By: Mimecast     Published Date: May 20, 2009
Mimecast delivers Software-as-a-Service based enterprise email management including archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic service that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email.
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mimecast, saas, software as a service, rto, email archive
    
Mimecast

Email Archiving: SaaS Strengths vs. On-Premise Solutions

White Paper Published By: Mimecast     Published Date: Dec 23, 2008
Email archiving can be implemented by subscribing to a hosted service-commonly called "software as a service" (SaaS)-or by licensing software and installing it in-house (on-premise).
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mimecast, saas, software as a service, email archive, saas
    
Mimecast

Email as Evidence: 12 Steps to Ensuring Good Evidential Quality of Email

White Paper Published By: Mimecast     Published Date: Sep 30, 2008
Infrastructures of potentially dozens of servers have built up around corporate email systems to provide better governance, reduced risk and improved legislative compliance - anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.
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mimecast, saas, software as a service, email archive, cpr
    
Mimecast

SPECIAL REPORT: AI IN BUSINESS GrAIt expectations

White Paper Published By: Cloudera     Published Date: Mar 31, 2018
Download this special report to learn how non-tech businesses are beginning to use artificial intelligence at scale.
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artificial intelligence, business intelligence, intelligence, ai companies, business activity monitoring
    
Cloudera

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

White Paper Published By: LogMeIn     Published Date: Mar 01, 2018
When you decide the time is right for your brand to join the bot revolution, you’ll know exactly which elements will help create a bot that your users will love to engage with.
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logmein, boldchat, chatbot, user experience, customer experience
    
LogMeIn

The Guide to Network Intelligence

White Paper Published By: ThousandEyes     Published Date: Jan 14, 2018
This guide explains why Network Intelligence is useful for modern networks and how it is implemented.
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thousandeyes, network intelligence, network visibility, network management, bandwidth management
    
ThousandEyes

Ensuring Application Performance at ServiceNow

White Paper Published By: ThousandEyes     Published Date: Jan 14, 2018
ServiceNow relies on ThousandEyes to monitor their global infrastructure and triage network issues across the Internet to deliver a world-class service to their enterprise customers.
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thousandeyes, application performance, infrastucture, monitoring, infrastructure
    
ThousandEyes

Making ‘Cloud First’ a Reality at Atkins

White Paper Published By: ThousandEyes     Published Date: Jan 14, 2018
Global design and engineering firm Atkins uses ThousandEyes to implement a 'cloud first' strategy, monitoring Office 365 user experience and performance from offices around the world.
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thousandeyes, isp, office 365, cloud applications, cloud computing
    
ThousandEyes

ThousandEyes for Application Delivery

White Paper Published By: ThousandEyes     Published Date: Jan 14, 2018
ThousandEyes monitors and solves application delivery problems throughout the Internet due to data center outages, ISP performance, CDN caching and DNS availability.
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thousandeyes, application delivery, isp performance, network performance, network monitoring
    
ThousandEyes

5 Reasons to Directly Connect Your Hybrid Cloud Solution

White Paper Published By: CoreSite     Published Date: Nov 21, 2017
In this e-book, we’ll introduce you to a solution many enterprises are adopting – direct interconnect to cloud providers within a colocation facility – and discuss the potential cost and performance advantages this option for streamlining hybrid IT connectivity can create.
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coresite, cloud computing, hybrid cloud, security performance, it connectivity
    
CoreSite

The State of Enterprise Cloud Services

White Paper Published By: Intel     Published Date: Feb 09, 2017
Enterprise cloud services are in more demand now than ever before. These services hold steady appeal for both companies that require support for on premise IT, as well as those who use fully external services.
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intel, cloud, cloud services, devops, infrastructure
    
Intel

insideHPC Guide to Personalized Medicine & Genomics

White Paper Published By: SGI     Published Date: Dec 02, 2016
To learn how genomic workflow is enabling personalized medicine download this guide from insideHPC, SGI and Intel.
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sgi, workflow, data management, data analytics, hpc
    
SGI

Next Gen Computing: How the PC has evolved to help your organization become future-ready

White Paper Published By: Dell     Published Date: Nov 15, 2016
PCs have been the core productivity tool for organizations for years, but the workforce and technology trends are changing dramatically. With Windows 10, hypermobile employees, and increasing security threats, it’s more critical than ever for IT to understand how the latest PCs have evolved to tackle these challenges. Download this eGuide from Dell and Intel® to learn how… · Dell’s latest commercial notebooks, 2-in-1s, tablets and desktops are thinner, lighter, faster, and more beautiful than ever before · New PCs can increase productivity by up to 50% and reduce security concerns with built-in data protection software · Windows 10 will affect commercial organizations and how IT can plan for the next wave of PCs and devices
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upgrade, principled technologies, mobility, windows 10, windows
    
Dell

Red Hat JBoss Fuse Compared With TIBCO ActiveMatrix BusinessWorks 6.3

White Paper Published By: JBoss Developer     Published Date: Oct 21, 2016
This competitive review between Red Hat and TIBCO integration technologies has presented multiple differences between the products. A notable difference is that only Red Hat JBoss Fuse is a 100% open source product. Red Hat is committed to leveraging existing open source projects and using open standards whenever possible for both product implementation and integration communication. This includes Camel, the de-facto integration standard included with Red Hat JBoss Fuse. Red Hat’s open source commitment extends to Active MQ, the upstream messaging technology used with JBoss A-MQ and included with Red Hat JBoss Fuse. Another difference is that Red Hat JBoss Fuse clustering is based on the upstream Fabric8 community project and offers much more functionality than TIBCO clustering options.
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cloud, technology, competitive advantage, queuing protocol, open source
    
JBoss Developer

Improving Water Utility Operations While Reducing Communications Costs

White Paper Published By: Cambium Networks     Published Date: Oct 03, 2016
Aguakan needed a solution and was on a tight timeline to implement a communications network. Download this white paper to learn more about how Aguakan utilized Cambium Networks to improve water utility operations while reducing communications costs.
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communication costs, utility operations, system monitoring, logistics, business intelligence
    
Cambium Networks

Managed Wi-­-Fi Deployments in Schools    

White Paper Published By: Cambium Networks     Published Date: Oct 03, 2016
In this paper we’ll go over some of these challenges and how a network administrator can use the features of Cambium NEtworks cnPilo Wi-Fi solutions to resolve them.
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wi-fi, solutions, it solutions, wireless networks, schools
    
Cambium Networks

IBM API Connect

White Paper Published By: IBM     Published Date: Aug 25, 2016
Today’s leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide services—and the services of partners—when and where customers want them.
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ibm, api, microservices, information management, saas
    
IBM

Snapshot Management & Replication: A Buyer’s Checklist

White Paper Published By: Commvault     Published Date: Jul 06, 2016
Enterprises today increasingly turn to array-based snapshots and replication to augment or replace legacy data protection solutions that have been overwhelmed by data growth. The challenge is that native array snapshot tools – and alternative 3rd party solutions – have varying degrees of functionality, automation, scripting requirements, hardware support and application awareness. These approaches can add risk as well as administrative complexity and make it more difficult to realize the full potential of snapshots – whether in single disk vendor estates or in heterogeneous storage environments. This checklist will enable you to build a shortlist of the 'must have' features needed for snapshots to deliver exactly what you require in your application environment or Private Cloud.
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commvault, snapshot management, replication, array based snapshots, data protection solutions
    
Commvault

Why the business value of IT solutions drive healthcare technology investments

White Paper Published By: Hyland Software     Published Date: Jun 16, 2016
Clinicians and staff want to perform better, produce more and enjoy higher levels of satisfaction. Close the gap between a user’s experiences with technology as a consumer and her experiences with technology at work to maximize the impact on your organization’s bottom line.
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healthcare, technology, information technology, solutions, best practices
    
Hyland Software

6 Critical Trends in Smart Healthcare Technology

White Paper Published By: Avaya     Published Date: Jun 15, 2016
Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now.
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technology, best practices, healthcare, info graphics, skyrocket
    
Avaya

The Forrester Wave: Customer Service Solutions For Enterprise Organizations, Q4 2015

White Paper Published By: Pega     Published Date: May 25, 2016
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader. Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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best practices, customer service, forrester, wave report, technology
    
Pega
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