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IT Asset Management: A Cornerstone for Accelerating ITIL Success

White Paper Published By: CA SM
CA SM
Published:  Jun 02, 2008
Type:  White Paper
Length:  16 pages

IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.



Tags : 
ca service management, service management, asset management, it asset management, itil