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Self-Service: Putting Customers First Makes You a Winner

White Paper Published By: Microsoft Dynamics CRM
Microsoft Dynamics CRM
Published:  Mar 02, 2010
Type:  White Paper
Length:  8 pages

Self-service is a necessity to control contact center costs. But many customers today consider it a right, preferring self-service to speaking to live agents. While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.

Tags : 
microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service, automation, business process automation, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, electronic design automation